Frequently Asked Questions
Curating Magic for Your Living Space
How do you ensure the quality of your handcrafted items?
Every piece at The Alchemist's Home is ethically sourced and inspected by master artisans. We prioritize natural materials like sustainable wood, hand-poured wax, and organic textiles to ensure longevity and a unique aesthetic.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-14 business days depending on customs processing.
Do you offer returns for fragile home decor?
Yes. If your item arrives damaged or if you are not satisfied with your purchase, you may return it within 30 days of delivery. We provide prepaid labels for items that arrive broken during transit.
Are your candles and scents pet-safe?
Absolutely. Our 'Alchemist Collection' uses 100% soy wax and phthalate-free essential oils, making them safer for homes with pets and children compared to paraffin-based alternatives.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your package's journey.
Do you provide interior design consultations?
We currently offer digital mood-boarding services to help you style our pieces in your home. Contact our 'Design Alchemists' via the support form for personalized styling advice.